Shipping
Where do you ship to?
We currently ship to Australia and New Zealand only. However, we’re excited to expand our shipping destinations to more countries in the near future! If you have any questions or encounter issues at checkout, please don’t hesitate to contact us for assistance.
How much does shipping cost?
Shipping costs vary depending on your location, the size, and weight of the item. You can see the exact shipping cost during checkout before completing your order
How long will it take to receive my order?
Delivery times vary based on your location and the product you're ordering. Most orders arrive within 7-21 business days. Please check the product page for specific shipping estimates
Do you offer free shipping?
We offer free shipping on select products and promotions. Check the product page or promotional banners to see if your order qualifies.
Will I have to pay customs fees or import taxes?
Depending on your country's regulations, customs fees or import taxes may apply. These are the buyer's responsibility. Please check your local policies for more information.
Can I track my order?
Yes! Once your order ships, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page
Why is my order taking longer than expected?
Occasionally, delays may occur due to high demand, customs processing, or unforeseen events. Please allow extra time during holidays or busy seasons. If you're concerned about your order,Fill out the contact form or email ay admin@qifar.co
Product & Order
Can I cancel or change my order after placing it?
Orders are processed quickly after they're placed. If you need to make changes, contact us within 24 hours, and we'll do our best to accommodate your request.
What is your return policy?
We offer a 30-days return policy for most items. Products must be unused and in their original packaging. Visit our [Return Policy Page] for more details
What if I receive a damaged or incorrect item?
We're sorry for the inconvenience! Please contact us within 7 days of receiving your order with photos of the issue, and we'll make it right
Do you offer bulk discounts or wholesale pricing?
Yes! For bulk orders or wholesale inquiries, please contact us at admin@qifar.co